Administrative Specialist 2 (Ombudsman Office)

Description When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service.
You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve.
We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court.
Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day.
We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.
SALARY: The salary range for this position is $49,096.
79 to $80,436.
91 for Schedule A, and $49,096.
79 to $76,415.
06 for Schedule B.
For newly hired individuals, the starting salary will normally be at the minimum of the salary range.
For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.
Judiciary employees hired prior to June 3, 2014, are considered Schedule A.
Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.
The Judiciary offers a strong opportunity for growth.
Under the supervision of the Ombudsman the selected candidate will assist litigants with questions, processes and procedures relating to litigation.
Will work with all divisions to respond to inquiries regarding status of cases.
Position requires knowledge of processes, procedures, and legal information in order to ask probing questions and provide the court user with appropriate options.
Assist in the development of manuals, guides, audio-visual aids and/or other materials.
Provide general assistance to the vicinage volunteer program coordinators; address concerns provided on the Court User Satisfaction Surveys.
In addition, the candidate will assist in monitoring and evaluating program performance in accordance with established policies/procedures; understand how to use quantitative or qualitative research to better serve court users; maintain order of the office, update information materials available in the office and courthouse as needed.
Perform other related duties as required.
Community Outreach/Programs: Coordinate with all divisions and community organizations.
Prepare outreach program materials including press releases, correspondence, and mass mailings.
Work with community groups and other entities to identify programing needs, promote and attend outreach events.
Conduct presentations for community organizations, public forums and/or professional groups.
Coordinate and participate in multiple school and/or courthouse related student activities, in person and/or virtually.
In the absence of the Ombudsman, attend EEO advisory committee and community group meetings on behalf of the office.
Knowledge of Automated Court systems (eCourts, FACTS, CAPS) is preferred.
REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 2 days of remote work outside of Judiciary buildings.
To participate in this program, you will be required to have high speed home internet access.
Example of Duties This position requires the applicant to have the willingness to work in a fast-paced environment and to keep current with judicial mandates.
Demonstration of sound judgment, problem-solving skills and the ability to work independently in the absence of the Ombudsman.
Provide exceptional customer service while assisting both external and internal customers at the Vicinage's Law Library; maintaining and procuring the Vicinage's legal materials; explain Judiciary policies and procedures to court users that access the Law Library Qualifications Graduation from an accredited college or university with a bachelor's degree.
Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits.
An associate's degree and two years of additional paraprofessional and/or professional experience may be substituted for a bachelor's degree.
Applicants who are approaching their anticipated graduation date may apply.
If selected, the applicant must complete their degree no later than their start date.
Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service.
(See www.
naces.
org/members.
html) Supplemental Information Driver's License: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.
Authorization to Work: US citizenship is not required.
Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting.
All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.
Residency Law: In accordance with N.
J.
S.
A.
52:14-7 (L.
2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey.
Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.
HOW TO APPLY: The NJ Judiciary requires all applicants to complete the application process fully and as instructed.
All applicants must complete the work experience and education sections and attach any required documents.
Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable.
Use a separate section to describe each position.
Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience.
Only applicants that follow the application instructions and submit completed applications will be considered.
The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System.
The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.
The Judiciary of New Jersey is an Equal Opportunity/Affirmative Action Employer Committed to Ensuring an Open Door to Justice NeoGov applicant support at 1-877-204-4442 (toll free call) Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)