Description:
JESCO is a premier dealer of heavy construction equipment and technology in the Northeast and Mid-Atlantic regions.
We proudly represent John Deere, Wirtgen, Kleeman, Vögele, Hamm, Ditch Witch, Magni, Topcon, and many more products for purchase, rental, parts, and service.
Family-owned and operated for more than 50 years, we are hiring to grow our award-winning company of over 350 employees.
Why JESCO:
Two things that haven’t changed are our commitment to the customers and communities we serve.
Let us show you what makes us the “Down to Earth Equipment People”.
We offer comprehensive benefits packages, career development paths, state of the art tools and equipment as well as a great working environment.
Start your career as a valued member of the JESCO team.
Basic Function
Responsible for providing administrative assistance in coordination with other Service Department personnel and in accordance with the established guidelines of the company
Responsibilities
Receive and handle all incoming calls; customer, internal, and manufacturers’ representatives, and determine what calls should have messages taken, and what calls are passed through to service manager
Close internal sales work orders, submit PDI check lists, match warranty credits memo’s to invoices
Process payroll for service department, including billing time cards for field service
Create and process all service department purchase orders.
Follow purchase order until manager’s approval
Handle service department vendors, not directly billed on work orders, such as office supplies, generators, waste stream, tooling purchases, and shop supplies.
Assume responsibility of Cashier; you are responsible for processing all C.
O.
D.
Payments, including checks and credit cards.
Maintain service department records, including work orders, filing or archiving, DOT records, personnel jackets, PM contracts and the like.
Warranty process; Run monthly reports, notify rental manager of expiration status.
Notify customer through certified letters of warranty status
Prepare an process extended warranty, including all paperwork, electronic submission, and payment
Planned maintenance; process paperwork and invoicing for PM maintenance plans for both one time and repetitive billings.
Assist service manager in maintaining manufacturers Product Improvement Programs with regard to customer contract, scheduling, locations unknown, and SIS processes
Maintain all service department correspondence under the direction of Product Support Manager and both Service Managers
Individuals must comply with all safety requirements and be able to lift and move up to 70 lbs.
Make yourself available for overtime, understanding the equipment repair business may call for it from time to time
Actively communicates, assists and reports to both Field and Shop Service Managers
Continually report to the product support manager any problems encountered with customer satisfaction, employee relations, or product performances
PERFORM other related duties as assigned
Requirements:
Oral Communication
Written Communication
Technical Communication
Reading
Computer Literacy
Customer Relations
Diplomacy
Professionalism
Math Aptitude
Organization
Planning
Time Management
Education/Training/Licenses
Degree: Associates Degree or Equivalent
Valid Driver’s License – Must meet underwriting requirements
Experience
Prior service management and/or customer service experience helpful.
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